SHIPPING/RETURNS

Shipping

We ship our orders with ECONT, Post office, Deutsche post and DPD. The standard delivery will take estimate 10 working days, it differs from which country you order.

All our prices indicated are Euro prices including the legal VAT (20%).

Please allow up to two- five business days (not including weekends or holidays) for us to process your order.

Processing time is required so that we can review your order information and prepare it for shipping.

Return

Thank you for ordering in our online shop. If you are not satisfied with your purchase, you have the chance to return any item within fourteen (14) days after the delivery date. For a smooth return please make sure you follow the instructions:

1. Put the item(s) and copy of the invoice into a package, please check our return policy here below.

2. Send the package insured & tracking with a delivery service of your choice and at your own expense to:

ESNAF TOYS LTD

54 Petrova niva str.

Plovdiv 4004

Bulgaria

Anastas Marchev

3. The money will be refunded to your account after your return has been processed. Please ensure that you keep the tracking number of the parcel service until you have received the refund.

Policy

Items can only be returned if all of the below applies:

  • The product is new and unused
  • The product is being returned in the original packing, the packaging must not be damaged
  • All labels and hangtags are still attached to the product

Note

Returns harm the environment and are expensive. In the past, this caused an increase in shipping cost for all customers. It can take up to fourteen (14) days to process your credit note. It is only possible to return items within the EU. If you would like to return something from outside the EU, please send us an email to: [email protected]